Shipping Terms
We aim to provide you with a seamless shopping experience, including transparent and efficient shipping processes. Below, you’ll find our shipping terms to ensure clarity and satisfaction with your order.
1. Shipping Zones and Coverage:
- We currently ship predominantly within Australia.
- Remote areas may have limited shipping coverage, and additional charges may apply. Please contact our customer service team for more information.
2. Shipping Methods:
- We offer standard shipping options.
- Standard shipping typically takes up to 14 business days to deliver, however can take up to 30 days depending on where our stock is procured from.
- Shipping times may vary depending on your location and courier service availability also.
3. Shipping Rates:
- Shipping rates are calculated based on the total weight of your order, delivery location, and selected shipping method if applicable.
- You can view the shipping costs at checkout before completing your purchase.
- We may offer free shipping promotions for orders meeting certain criteria. Keep an eye out for such offers on our website or social media channels.
4. Order Processing Time:
- Orders are typically processed within 1-3 business days after payment confirmation.
- During peak seasons or promotional periods, processing times may be longer. We appreciate your patience during these times.
5. Delivery:
- Deliveries are made during standard business hours, Monday to Friday, excluding public holidays.
- If you are unavailable to receive your package, the courier may leave a card with instructions for collection or re-delivery.
- We recommend providing a delivery address where someone will be available to accept the package during delivery hours.
6. Order Modifications and Cancellations:
- We aim to process orders swiftly to ensure timely delivery. Therefore, modifications or cancellations to orders may not always be possible once they are placed.
- If you need to make changes to your order, please contact our customer service team as soon as possible for assistance.
7. Lost or Damaged Shipments:
- In the rare event that your shipment is lost or damaged in transit, please contact us immediately.
- We will work with the courier to investigate the issue and provide a suitable resolution, which may include replacement or refund, depending on the circumstances.
8. Contact Us:
- If you have any questions or concerns regarding shipping or your order, please don’t hesitate to reach out to our customer service team.
- You can contact us via email at sales@casesnoot.com.au.
- By shopping with Case Snoot, you agree to abide by these shipping terms. We strive to provide you with a hassle-free shopping experience and appreciate your trust in us.